• About Lucrecer

  • Photography Articles & Videos

  • Galleries

How Zappos Messed Up then Made it Right

A few days ago, I placed my first order with Zappos and they messed it up. But, I had no idea anything was wrong. I have heard for years Zappos is a great place to work and they have excellent customer service. So, I placed my ordered, shocked when my confirmation said I would get […]

View full post »

loading...
  • What a great way for them to deliver their brand experience EVEN when they’ve messed up. Thanks for sharing!!ReplyCancel

    • Lucrecer

      Agreed, Katie. It is a great way to create a customer for life.ReplyCancel

  • She might have known ‘Soft Kitty’…

    :)

    But seriously, if every business was half so focused on customer service.ReplyCancel

    • Lucrecer

      Jody! I did not even think to ask her to sing “Soft Kitty”! Darn it, missed my chance. That would have been awesome. I truly did appreciate the customer service. They could have easily let me go on thinking the order was going to deliver on time, but they did better than that.ReplyCancel

  • That’s so great. Mistakes happen all the time, even to the best of businesses or people. It’s how you handle the mistakes that speaks to the character of the business or person.

    To contrast Zappos’ mistake, I had an issue with a computer ordered from Lenovo. They initially promised it would ship in 2 weeks. That 2 weeks turned into 7 weeks with no e-mail from them. When I called, they vaguely referred to some supply problems, but refused to commit on a date. Then, when I asked to cancel my order, they said they’d put it a “request to cancel”, but it might be denied. Eventually, they canceled the order, but the whole experience left me not wanting to buy a Lenovo again. Had Lenovo taken a page out of Zappos’ playbook, they might have retained a customer.ReplyCancel

    • Lucrecer

      What? They will put you on the “request to cancel” list? What the heck is that all about? I am sorry to hear you had to deal with that. I remember hearing that customer service is so bad in a variety of industries that you can choose to do a little bit better than average and look like a rockstar. To see a company go above and beyond to say they are wrong and offer to fix it says so much more than how awesome your shiny gadget is.ReplyCancel

  • Zappos has always blown me away. I wish more companies approached business this way.

    I interviewed Tony back in 2009. I asked him for a tip about marketing online and he said, “Make sure that whatever you do, you do it in an authentic way and you are truly passionate about it. For example, if you’re not passionate about Twitter for Twitter’s sake, then you’re probably not going to be very successful at using Twitter.”ReplyCancel

    • Lucrecer

      That is really good advice about being passionate and authentic about what you do. I find when I am not 100% all in on something, it shows. I can tell Zappos is passionate about customer service. It really showed in this interaction.ReplyCancel

Finding Your Groove with Stories

Stories of imagination tend to upset those without one. ~ Terry Pratchett I’ve had a love affair my entire life with stories. I have always loved listening to people tell stories. When I was growing up, my parents used to have parties with their friends and I remember my favorite parts of the evening were the card […]

View full post »

loading...
  • Great post. I never thought about it this way in regards to comedians and story tellers.ReplyCancel

    • Lucrecer

      Comedians do a really good job of delivering their stories and doing it for the audience. That fascinates me.ReplyCancel

Fab Favorites and Finds: June 27

I used to share my favorite finds of the week when I had the Art Slam blog. I liked sharing the things I found so much, I’ve decided to resurrect it and share some of my favorite things from this past week. Right now, I have been focused on finishing what I start. The quote below […]

View full post »

loading...
  • Hi! I found your blog from a pin on Pinterest (Rule of Thirds), and just got lost in your site, and some of the links you recommended!

    Newest Follower!
    KatieReplyCancel

    • Lucrecer

      Katie, I am so glad you found your way to my blog and that you have found some useful things here. Always wonderful to have a new reader stop by.ReplyCancel

Taking Stock *June Edition*

I found this idea for taking stock of the goings on in my life from Meet Me at Mike’s, a lovely blog full of great eyecandy. Here’s my Taking Stock for today: Making : lots of pictures with my cameras Cooking : homemade meals for my family from a new favorite Drinking : lots of […]

View full post »

loading...
  • I enjoyed the post and like the idea of “taking stock”. If I get a chance, I think I’ll do this post too… although (thanks to an adorable baby girl) I’m needing more sleep too!

    Oh, and I’m admiring the Surface Pro 3 too (although I just upgraded my iPad… I think I need both LOL). I’m a SERIOUS techie gadget freak. I keep reminding Hubs that my birthday is this week, so I need a new gadget… but problem is I’ve got my eye on too many gadgets! I’ve seriously been drooling over the Tamron 16-300 lens for my camera.

    And Plated looks very interesting! I checked and they even deliver to me out in the boonies!ReplyCancel

    • Lucrecer

      Another gadget girl! Yay!! I should go into a store and check out that Surface Pro 3 in person. I fear if I do, I will end up purchasing it. LOL Please do let me know if you do a Taking Stock post. I would love to read it.ReplyCancel

  • Nice Gratefulness post!ReplyCancel